Tuesday, August 3, 2010

Enthusiasm Above All

Some people say that attitude is everything. Nowhere is this more obvious than in customer service, specially over the phone.

When you work telemarketing, your only tool is your voice. It is not enough to look in the mirror and smile. You need the right attitude.

I had two opportunities to market over the phone and what I learned through the years is that attitude is everything. So, as time went by, I learned to take a deep breath right before every call.

It sounds silly. However, it changes my frame of mind, specially if the last call was not a sale. Some people get off their seat and pace. Others doodle. The important thing is that you find what works for you and stick to it. You can smile all you want, even over the phone, customers can tell a fake.

Every time you make a call is a new beginning. Whether it is a cold call or a warm one, your attitude is the difference between getting that sale or opening the door, and slamming it shut with no other chances. Use your attitude to make it happen.

Be yourself, be dynamic, be efficient and have a great attitude.

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